Detroit Zoo, And Others, Announce Data Breach

Multiple zoos, including the Detroit Zoo have suffered a data breach between March 23rd and June 25th of this year.

Service Systems Associates, a third-party cash register vendor in Detroit, is launched an investigation into how its machines could have been compromised over nine different zoo gift shops.

“We are obviously concerned that the vendor’s system was compromised,” Gerry VanAcker, the Detroit Zoological Society’s chief operating officer, said in a release Wednesday. “Transactions made since June 26 are not affected by the previous breach, and it is safe to use a credit or debit card at SSA’s retail locations.”

Malware was detected in the software on the SSA point-of-sales machines after authorities contacted the zoos regarding stolen credit card information.  Compromised information includes names, credit card numbers, expiration dates, and CVV security numbers.  As of June 26th, the malware has not only been eradicated, but new credit card processing machines have been installed at all nine locations.

Ticketing systems and membership sales were not affected by the breach, only purchases made at the gift shops.

The Detroit Zoo recommends that anyone who believes they may have been compromised should check their bank statements and call one of the following Consumer Reporting Agencies:

TransUnion: 1-800-680-7289

Equifax: 1-800-525-6285

Experian: 1-888-EXPERIAN


For information on how you can prevent your organization from being breached, visit or call 714-515-4011.

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